Privacy Policy

How We Handle Your Data

Effective January 2025 · Local Souq · United Arab Emirates

Your privacy matters to us. This policy explains — in plain language — what data we collect, why we need it, and how we keep it safe. By using Local Souq, you agree to the practices described here.

Information We Collect

  • Name, email address, contact number, nationality, and emirate during registration.
  • Location data — only if you explicitly grant access — to show nearby shops and services.

Why We Collect Nationality & Emirate

Local Souq operates exclusively within the UAE. These details are required for legitimate regulatory and operational purposes.

Regional Compliance

To verify UAE residency and comply with e-commerce, consumer protection, and marketplace regulations.

Location-Based Services
  • Show shops, services, and offers in your specific emirate
  • Connect you with nearby local businesses
  • Calculate delivery zones where applicable
Personalised Experience
  • Provide culturally relevant offers and promotions
  • Meet UAE consumer protection requirements for marketplace transactions

How We Use Your Information

  • To improve overall user experience on the platform.
  • To recommend nearby shops, products, and services.
  • To provide personalised and localised content.
  • To communicate offers, promotions, and important updates.
  • To comply with applicable UAE laws and regulations.

Data Protection

  • We do not sell, rent, or trade your personal data — ever.
  • Data is stored securely and accessed only by authorised personnel.
  • Information is shared with third parties only when necessary to operate the platform or comply with legal obligations.

Cookies

Local Souq uses cookies and similar technologies to track browsing activity, enhance platform performance, and deliver personalised recommendations. You can manage or disable cookies through your browser settings at any time.

Your Rights

  • You may request access to or deletion of your personal data, subject to applicable legal requirements.
  • You can opt out of promotional communications at any time via the unsubscribe link in any email.

To exercise your rights, contact us at [email protected]

Future Updates

As Local Souq evolves into a direct online marketplace, this Privacy Policy will be updated to include information related to order processing, payments, logistics, and customer communications. We will notify all users of any significant changes before they take effect.

Questions about your privacy?
We usually respond within 24 hours.
Get in Touch
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